![]() ![]() ![]() Such technological solutions, promoting also social changes, will enable the state administration of Latvia to become more effective in the future and to better serve the interests of inhabitants. In the perspective UNA may become as the internal training tool of the authorities for new employees of the Register. Probably, in the further future such kind of virtual assistants will be able to register also new companies as well as will provide consultations not only in writing, but also verbally. Since the virtual assistant of the Register of Enterprises has commenced the work, it has answered more than 22600 questions,which has been used by almost 3700 unique users.The target of the Register of Enterprises until 2020 is to provide a possibility for clients to remotely and regularly perform registration of legal subjects and legal facts, therefore the virtual assistant is a tool,providing support to clients during the process of registration and communicating with the authority only in e-environment,at the same time facilitating clients to use e-tools for communication with the authorities of public sector Challenges and FailuresĬreation of the virtual assistant of the Register of Enterprises greatly shows how the AI can be successfully used for the work of state administration. The statistics of use of the virtual assistant shows that it is used on the daily basis on the website as well as on Facebook application of the institution.When commencing work,the virtual assistant of the Register of Enterprises was able to answer 15000 questions by using 400 answers.Already now UNA is being trained to provide answers to 17500 questions by using 530 answers. It is important to indicate that the virtual assistant of the Register of Enterprises UNA is regularly learning colleagues of the Register of Enterprises are attracted for this work, who are teaching the virtual assistant on the preparation of new answers to questions and that means that the virtual assistant is intensively studying from communication with clients and constantly expands its areas of competence. Currently the virtual assistant is trained to provide answers to the frequently asked questions of the clients. ![]() The key clients of the Register of Enterprises are the current and future entrepreneurs and it is important that the virtual assistant is functional and works in the interests of clients. The virtual assistant UNA is an assistant for change management processes of the institution, providing a possibility for employees to substitute the technical routine work, enabling them to focus on the work of higher added value. The platform of virtual assistants, neuron networks and natural language technologies were used for creation of the virtual assistant, which helps to ensure that it is possible to freely communicate with the virtual assistant, like with the employee of the Register of Enterprises. At the beginning of the project (in November 2017) the Register of Enterprises agreed to cooperate with the Latvian company Tilde, specialising in the use of the artificial intelligent technologies, to create a virtual assistant for the Register of Enterprises. The virtual assistant substitutes a visit in presence or call to the call centre and provides a possibility to receive answer to the question being of interest at any time of the day and night, besides the provided answers are established by using understandable and simple, but at the same time business-like communication style.Įstablishment of the virtual assistant UNA in the Register of Enterprises is a pilot project, which is implemented during the period of seven months with five members of the core team. ![]() Establishment of the virtual assistant UNA complies with the strategic target of the Register of Enterprises that the authority will provide a possibility for clients until 2020 to remotely and regularly (without support of mediators) to perform registration of legal subjects and legal facts, therefore the virtual assistant is a tool, currently already providing support to clients during the process of registration. ![]()
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